Quick Start Guide

Get your chatbot running in 3 simple steps

1

Create Account

Sign up for a free RapiNova account and access your dashboard.

Create Account
2

Choose Platform

Select WhatsApp, Facebook, Telegram, or any supported platform.

View Platforms
3

Go Live

Follow our guides to connect and start automating conversations.

Setup Guide

Platform Integration Guides

Step-by-step tutorials for each platform

WhatsApp Business Integration

Connect your WhatsApp Business account and automate customer conversations with AI-powered responses.

Most Popular! 70% of our users start with WhatsApp
Prerequisites:
  • WhatsApp Business account
  • Verified phone number
  • Active RapiNova subscription
Setup Steps:
  1. Go to RapiNova Dashboard
  2. Navigate to Integrations → WhatsApp
  3. Enter your WhatsApp Business phone number
  4. Verify with OTP code sent to your device
  5. Configure your automated responses
Webhook URL: https://rnchatbot.com/webhooks/whatsapp/{your-account-id} Phone Format: +1234567890
Detailed WhatsApp Guide

Facebook Messenger Integration

Integrate with Facebook pages to provide instant customer support through Messenger.

Prerequisites:
  • Facebook Business Page
  • Admin access to the page
  • RapiNova account
Setup Steps:
  1. Access your RapiNova Dashboard
  2. Go to Integrations → Facebook
  3. Click "Connect Page"
  4. Authorize required permissions
  5. Configure message templates
Note: You'll need to grant permissions for pages_messaging and pages_show_list
Detailed Facebook Guide

Telegram Bot Integration

Create and deploy Telegram bots for group chats and private messages.

Setup Process:
  1. Message @BotFather on Telegram
  2. Create a new bot with /newbot command
  3. Copy your bot token
  4. Add token to RapiNova dashboard
  5. Configure bot responses
Telegram Setup Guide

Slack Integration

Add intelligent bot responses to your Slack workspace for team automation.

Setup Process:
  1. Go to Slack App Directory
  2. Create new Slack app
  3. Configure bot permissions
  4. Install app to workspace
  5. Connect to RapiNova
Slack Setup Guide

API Documentation

For developers who want to build custom integrations

Authentication

All API requests require authentication using your API key:

curl -H "Authorization: Bearer YOUR_API_KEY" \ https://api.rnchatbot.com/v1/messages

Common Endpoints

Method Endpoint Description
POST /v1/messages Send a message to a contact
GET /v1/messages Retrieve message history
GET /v1/contacts List all contacts
POST /v1/webhooks Configure webhook endpoints

Troubleshooting & FAQ

Common issues and their solutions

Messages Not Being Received

Problem: ChatBot is not receiving messages from platforms.

Solutions:
  • Check webhook URL configuration
  • Verify phone number is properly verified
  • Ensure subscription is active
  • Check webhook logs in dashboard
Tip: Test your webhook URL manually to ensure it's reachable

Frequently Asked Questions

Can I integrate multiple WhatsApp numbers?

Yes, RapiNova supports multiple WhatsApp Business numbers under different plans.

Is there a message limit?

Message limits depend on your subscription plan. Free plan includes 100 messages per month.

How do I train my chatbot?

Upload documents, FAQs, or manually add conversation flows in the Training section.

Can I use custom domains for webhooks?

Enterprise plans support custom webhook domains. Contact support for setup.

Need Additional Help?

Our support team is available 24/7 to help you succeed

Live Chat Support
Email Support
Pro Tip: Check your account dashboard for error messages and logs before contacting support

API Documentation

Complete REST API reference for developers

REST API Endpoints

Send messages, manage conversations, and access analytics programmatically.

Base URL:
https://api.rnchatbot.com/v1/
Send Message
POST
/messages 
{
  "to": "+1234567890",
  "message": "Hello from API!",
  "type": "text",
  "platform": "whatsapp"
}
Get Conversations
GET
/conversations 
Response:
{
  "conversations": [
    {
      "id": "conv_123",
      "contact": "+1234567890",
      "platform": "whatsapp",
      "status": "active"
    }
  ]
}
Full API Docs

Webhooks

Receive real-time notifications for messages and events.

Webhook Configuration:
  1. Go to Settings → Webhooks
  2. Add your endpoint URL
  3. Select events to receive
  4. Save and test connection
Incoming Message Event:
{
  "event": "message.received",
  "timestamp": "2025-01-08T10:30:00Z",
  "data": {
    "message_id": "msg_456",
    "from": "+1234567890",
    "message": "I need help",
    "platform": "whatsapp"
  }
}
Security: Always verify webhook signatures to ensure authenticity

Advanced Features

Unlock the full potential of RapiNova ChatBot

AI Training & Customization

Train your chatbot with custom knowledge and responses.

Training Methods:
  • Document Upload: PDF, DOC, TXT files
  • FAQ Import: Structured Q&A pairs
  • Website Crawling: Extract content automatically
  • Conversation History: Learn from past interactions
Custom Intent Example:
Intent: "product_pricing"
Training Phrases:
- "How much does X cost?"
- "What's the price of Y?"
- "Show me pricing for Z"

Response:
"Our {{product}} starts at ${{price}}. 
Would you like to see full pricing details?"
Start Training

Analytics & Insights

Comprehensive analytics to optimize your chatbot performance.

Available Metrics:
  • Message Volume: Daily/weekly/monthly trends
  • Response Accuracy: AI confidence scores
  • Resolution Rate: % of queries resolved
  • User Satisfaction: Ratings and feedback
  • Conversion Tracking: Leads to sales
Sample Analytics Report:
2,847 Messages Processed
94.2% Resolution Rate
View Analytics

Team Collaboration

Manage team access and streamline workflow processes.

Team Features:
  • Role Management: Admin, Agent, Viewer
  • Live Chat Handoff: AI to human transfer
  • Shared Inbox: Team collaboration
  • Performance Tracking: Individual agent stats
Permission Levels:
Admin: Full access to all features and settings
Agent: Handle conversations, view reports
Viewer: Read-only access to conversations
Manage Team

Troubleshooting & FAQ

Common issues and their solutions

Common Issues

WhatsApp Not Responding

Symptoms: Messages sent but no bot response

Solutions:

  • Check webhook URL is correctly configured
  • Verify phone number format (+1234567890)
  • Ensure WhatsApp Business account is active
  • Check message template approval status
Low AI Accuracy

Symptoms: Bot gives irrelevant responses

Solutions:

  • Add more training data for your industry
  • Review and update intent classifications
  • Use conversation feedback to improve responses
  • Implement fallback responses for unknown queries
API Rate Limits

Symptoms: HTTP 429 Too Many Requests

Solutions:

  • Implement exponential backoff
  • Check your plan's rate limits
  • Batch API calls when possible
  • Consider upgrading to higher tier

Frequently Asked Questions

How many messages can I send per month?

Message limits depend on your subscription plan:

  • Free Plan: 100 messages/month
  • Starter: 1,000 messages/month
  • Professional: 10,000 messages/month
  • Enterprise: Unlimited messages
Can I use my own OpenAI API key?

Yes! Professional and Enterprise plans support custom API keys:

  • Go to Settings → AI Configuration
  • Add your OpenAI API key
  • Select your preferred model (GPT-3.5, GPT-4)
  • Customize response parameters
Is my data secure?

Absolutely! We implement enterprise-grade security:

  • End-to-end encryption for all communications
  • SOC 2 Type II compliance
  • GDPR compliant data processing
  • Regular security audits and monitoring
Can I export my conversation data?

Yes, you can export data in multiple formats:

  • CSV Export: Conversation logs and analytics
  • JSON Export: Full conversation data with metadata
  • PDF Reports: Formatted analytics reports
  • API Access: Real-time data retrieval

We create intelligent, scalable AI solutions that help businesses work smarter, move faster, and achieve more.

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