Bot || RapiNova Chatbot - Your Partner in Automated Customer Support

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Must Use Dialogflow App

Introducing Intelligent Chatbots to Dialogflow

Improve customer service and automate interactions with one of the world's most advanced AI systems. It only takes a few minutes to set up and resolve customer issues faster.

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Automated Communication

The bot is a virtual agent that replies autonomously to visitors' messages when it knows the right answer. When it can't access the correct response, a human agent will reply and take control of the conversation.

Automated communication
Easy 30-second installation

Custom bot reply delay
Human-like conversations

Easy To Use

No Coding Skills Required

Simply add your questions and answers using the interface and Dialogflow will handle the rest.

Learn While You Build

Start with a basic bot and learn how to use more advanced features, like contexts, and entities, when you're ready.

Online Guides and Videos

Dialogflow is a leader in the bot industry, many tutorials, help articles, YouTube videos, and more, are available online.

Ready-To-Use Templates

When creating a chatbot, taking the first step can be hard. To make it easier, Dialogflow provides a set of ready-to-use bot templates, each capable of replying to general questions.

More than 45 templates
Automatic replies to general questions

Benefits

Improve Workflows and Productivity

Using bots can help reduce agents' stress by automatically answering repetitive and boring questions.

Decrease Agents' Workloads

On average, bots reply to 30% of customer support requests, freeing up your team for other tasks.

Bots Run Your Website 24/7

Save time and money by letting the bot work on your website 24/7. The bot remains active, day and night.

Become a Better Problem Solver

Chatbots shorten customer wait time by answering user questions in seconds, always.

Automatically Qualify Leads

Connect with potential leads in real time and automatically obtain user details through human-like conversation.

Increase Conversion Rates

Use your online presence, instant replies, and professional communication to increase your conversion rate.

Chatbot Training on the Fly

Improve the bot's performance with every chat by adding new questions and answers in real time. Human agents can reply to user questions and train the bot with new answers in just one click from the admin area.

Include multiple user expressions
Have your agents train the bot

Multilingual training

Rich Messages and Surveys

The bot's functionality is on par with that of a human agent! It can send attachments, media, rich messages and surveys, which are easy to create and insert into the bot's message.

Rich messages as shortcode
Attachments and media

Surveys
10+ rich message types

Human Takeover

At the end of the day, humans are always in control of our software. If a bot fails to answer, you can command control over a conversation. The bot only alerts agents when needed via various methods.

Multiple human take over methods
Notifications only when needed

User confirmations
Other options

Multilingual Bots

Dialogflow's multilingual bots are fully integrated and can automatically use the user's language when available or the default language in other cases. No extra settings are needed.

Fully multilingual
Automatic language detection

Language detection by text
Up to 32 languages

Google Assistant and Knowledge Base

Give your bot superpowers with additional knowledge. The bot will use your RapiNova Chatbot articles, Google Assistant, or Knowledge Base questions and answers automatically.

Google Assistant
Dialogflow Knowledge Base

RapiNova Chatbot articles

WooCommerce Integration

By combining the Dialogflow's AI with the structured data of WooCommerce, the chatbot can read your WooCommerce shop contents and autonomously provide answers containing relevant information. Click the button for more details about this innovative feature.

Works with Facebook, Telegram and More

Dialogflow allows you to seamlessly connect all major messaging platforms like Facebook Messenger and Telegram, it also supports rich messages for all platforms.

Compatible with Facebook Messenger and Facebook Workplace, Telegram, Slack, LINE, and Google Hangout

Artificial Intelligence

State-of-the-art artificial intelligence allows your bot to engage in human-like conversations. Using data and machine learning, the bot knows how to interact with users of all levels.

State-of-the-art artificial intelligence
Human-like conversations

Google Search and Spelling Correction

Give your chatbot the ability to search for answers on Google and your website via Google search and automatically correct misspelled user questions. It's all automatic.

Chatbot replies from Google and your website
Correct misspelled user questions

OpenAI (ChatGPT)

Enrich Dialogflow with OpenAI and ChatGPT. If your chatbot can't answer a question, OpenAI will provide an answer from the internet. It will also create variations of user expressions for Dialogflow Intents.

Dialogflow Intent user expressions generation
Replies to general questions

Analytics

Check missing user questions, track your total number of bot chats, view sentiment analysis and much more. Data is always at your fingertips and allows you to fine-tune your bot to improve it every day.

Vast set of reliable reports
Check missing user questions

Sentiment Analysis
Total number of bot chats

Bot Actions

Give your chatbot the ability to perform actions on behalf of the user like sending an email, open an article, change the department.

More than 8 actions available and more coming soon
Allow the bot to act on behalf of the user

WhatsApp

Telegram

Line

Messanger

Slack

Tickets

WooCommerce

WeChat