This add-on costs $0 and isn't part of the main RNChatbot purchase

Embed a Customer Ticket Area Everywhere

With the Tickets App, you can add a customer ticket area to your website so your customers get immediate help from a single interface, in whatever form they prefer.

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Tickets list

Get updates in
real-time.

Search tickets

Search tickets instantly.

Ticket button

Use to create new tickets.

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Agent details

See typing, online status and more.

Department

See department labels.

More details

See attachments, articles and more.

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Fast and Simple Ticket Creation

Your customers can submit tickets in seconds. No superfluous functions, just a clean and simple interface. Customize fields on the ticket form and add built-in fields like departments.

  • Department and priority fields
  • Clean and simple interface
  • Custom ticket fields

Login and Registration

Require that customers register or login before sending tickets. Or, leave it open to any visitor. Personalize the form with custom fields and display an optional privacy consent acceptance form.

  • Registration and login forms
  • Visitors can access without registering
  • Custom fields
  • Privacy and GDPR
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Lots of Information

Automatically display useful information to your customers, such as lists of attachments, agent online and typing status and agent location and local time. You can also choose which information to display.

  • Typing and online status
  • Conversation attachments list
  • Agent location and local time
  • Ticket details and department

Chat Settings Support

Most chat settings also work in the ticket area. This includes features like Slack, chatbots, the timetable, notifications, sounds, articles and more. See the Chatbot page for more details.

  • Slack and Dialogflow
  • Notifications and messages
  • More
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WooCommerce Integration

WordPress synchronization allows the ticket area to automatically recognize logged in customers. You can also include a WooCommerce item selector in the new ticket form and allow customers to link a WooCommerce item to the ticket.

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